Help / FAQ
Questions and answers about our online shop
If you have questions that are not answered in our Help / FAQ, you are welcome to contact us by e-mail (email@example.com) or during opening hours (Mon. - Fri. from 9:00 - 12:00 and 13:00 - 18:00 ) via our hotline +43 (0) 59 6814 - 0 or our callback service.
|How does the Parkett-AGENTUR online shop work?
Our product range is divided into different product groups, which you will find under the menu items in the upper part of the page. A click on the menu item "Parquet" will take you directly to our complete product overview, which you can narrow down using the filter options offered.
The categories listed next to the menu item “Parquet” - planks, solid wood floors, herringbone, antique wooden floors, accessories, and furniture - take you directly to the respective topic area with interesting information on the product groups. If you then click on the red "Discover Now" button, all products in the respective group will be displayed clearly.
You can also use the flyout menu - this opens when you simply move the mouse over the individual menu items. A click on the sub-items displayed there will take you to the overview of all products in this product group.
If you subsequently select a specific product, you will be taken to the detailed product page with pictures and an extensive product description.
If you want to purchase the product, enter the selectable data (format and quantity) and click on "add to cart". The product is now in your shopping cart, which is displayed on the upper right-hand side of the screen.
Information on payment methods, delivery and shipping costs, product certificates, manufacturers, and brands, as well as data protection, terms and conditions, and the company can be obtained by clicking on the corresponding points in the bottom section of the page (footer). Should you wish to contact us directly, you will find the corresponding information in the upper right-hand corner of the page or in the bottom section of the page under "Contact".
|How does the ordering process in the Parkett-AGENTUR online shop work?
After you have placed your desired product with the required attributes (e.g. format) and have selected the desired quantity in the shopping cart, please click on the shopping cart to open it. There you will be able to check the products you want to order once again.
If you want to change the square meters, simply correct them by entering the new quantity in the field and clicking on the button with two white arrows in a circle on its right (update). Now you see the new calculated price, according to your quantity.
In case you want to remove a product from the shopping cart, click on the “X” to the right of the total - this will remove the respective product. If all data are correct, click on "Checkout" or, if you want to continue your purchase with PayPal Express, click on the "Direct to PayPal" button below.
After you have clicked on the "Checkout" button, you will be asked to register or log in. After doing so, you will be redirected to your shopping cart.
Being a new customer, please fill out the required fields completely and click on "Continue". Then select your preferred method of payment and confirm this with "Continue". In order to continue, we ask you to accept our terms and conditions on the following page and to check the data you have entered again or, if desired, to change them. Only if everything is correct, please click on "Order Subject to Payment" at the bottom of the page to send your order. Now your data will be transmitted SSL-secured.
After a few minutes you will receive an order confirmation via e-mail. If you delete this confirmation by mistake, you can retrieve your order information any time via "My Account" in your customer account. Of course, you can always call us during opening hours or contact us via e-mail if questions arise during the ordering process. One of our employees will be happy to help you.
|Problems with the registration in the shop? Forgot password?
If you would like to register as a new customer, please fill out the registration form - make sure you fill in the required fields. By clicking on the "Register" button, you submit your customer data and receive a confirmation of your registration via e-mail. Now you can log into our shop at any time by using your e-mail address and password. Under "My Account" you can manage your personal data (addresses, password, etc.).
Should you have forgotten your password, click on "Forgot Password" in the login field and we will send you a new one immediately. If you still have problems with the registration, simply send us a message using the contact form or call us at +43 (0) 59 6814 - 0 we will be happy to help you.
|How can I view or change my customer profile?
|Under "My Account" you have the possibility to access your registered customer account and make changes concerning your address or password, etc. independently.
|How secure is my data?
|Do I have a right of withdrawal / revocation as a buyer?
|Of course you have a right of withdrawal or a right of revocation (Germany). Please read our general terms and conditions.
|What payment options do I have as a buyer?
Within the scope of the payment options, we accept payment in advance (bank transfer), credit card (VISA, MasterCard), PayPal, SOFORT bank transfer, EPS online transfer (only for Austria, you must be a customer of one of the following banks: BAWAG PSK, Raiffeisen Bank, Sparkasse, Hypo or Volksbank), purchase on account with installment facility (POWERPAY) or cash payment for self-collection.You will find a detailed description of the individual payment methods in the bottom section of the page (footer) under the item "Payment Methods". As soon as the receipt of payment is booked, we will send the goods to you. If you have agreed a desired delivery date with us, we will adhere to this date.
|Which shipping options are available?
Depending on the goods, the delivery is carried out by a forwarding agency or a parcel service.
Delivery by forwarding agent (e.g. bulky goods such as parquet)
After clarifying the delivery date, the forwarding company is instructed to notify the deliveries by telephone - i.e. the forwarding company will contact you within 2-3 hours before the delivery and agree an exact delivery time.
Delivery by parcel services (e.g. skirting boards etc.)
Parcel services deliver without prior notice. There are up to 3 arrivals on different days. Unfortunately, a direct contact to the delivering drivers is not possible!
|How long does the delivery take?
|Your order will be processed as soon as possible after receipt. Please refer to the respective product pages for delivery times. You can, of course, also arrange an individual delivery date with us. Please find further information in our general terms and conditions.
|Who should I refer to if I have any questions?
For general information, questions, or complaints please contact our customer service. Just send us your suggestion by e-mail to firstname.lastname@example.org or by mail to:
You may, of course, also use our hotline +43 (0) 59 6814 - 0 or the callback service. Our employees will do their best to answer your questions as quickly and competently as possible.
|No liability is assumed for the use of the service and its non-availability.